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Troubleshooting Tips
If you are a Broadband Internet Customer please try the following troubleshooting tips should you experience technical difficulties with your North Carolina Wireless connection.
1) Verify if your connection is working. Try to use various Internet applications such as your email, web browser or other applications. Note if any of them are working.
2) If it seems that your connection is completely down first try the following:
Restart your computer
Restart any Routers or Switches you may have in place
Re-power the modem/antenna CPE provided by North Carolina Wireless
If these steps don't resolve any connectivity problems you may have, you should contact us at your earliest conveninece to resolve any connectivity related issues.
Telephone & Email Support
If you are a North Carolina Wireless Customer and experiencing connection problems or need technical assistance please contact us via the following methods.
Phone: 828-322-1505
Email Us
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Testimonials
"I would like to say thank you for you super service. I have tried several different items attempting to get high speed internet for years now.
If I had only known about your company years ago. Your service has been great thus far. Again, Thank You."
- Clayton Bryant
"NC Wireless is the fastest & most trouble free Internet provider we have ever worked with. Since we went with NC Wireless over 2 years ago we have had no problems whatsoever. Their quality of service and support is second to none."
- Rick Bowman - Dale Jarrett, Inc.
"NC Wireless has provided us with consistent Internet access and email service for more than a year. We have had fewer connectivity problems and better customer service than our previous ISP."
- Robert Kukla - Carolina Foot & Ankle
"As a NC Wireless Customer, I compliment your focus on important success factors:
- fast, polite response
- appropriate solutions
- excellent customer forum
You have exceeded our expectation as an internet solutions provider."
- Cathie Pettit - DirectNet
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